سياسة الاستبدال والاسترجاع

In our effort to provide the best shopping experience, all your purchases from Kanzy Store (can be returned within 7 days) or (exchanged within fourteen days) from the date they arrive to you. Return and exchange conditions: Ensuring that the product to be exchanged or returned is in its original condition. Contact us via WhatsApp at customer service number 966509499928. The return and exchange policy includes all products on our site except for custom-made products, perfumes, care products, and fabrics less than 3 meters. And it excludes the return or exchange of custom-made products, perfumes, care products, and fabrics less than 3 meters if they arrive damaged. Cost of shipping for return and exchange and refund: The customer will bear the cost of sending the products to the site and the shipping cost for the exchange or return request unless the error is due to the site management, noting that the return fee is 27 riyals and the exchange fee is 45 riyals. Products that have gift wrapping added cannot have the wrapping fees or gift card amounts refunded, and the wrapping fee and gift card amount will be deducted if the customer requests a return or exchange. If the payment method was via Mada, Visa, or MasterCard, the amount will be transferred directly to the customer’s card and will arrive within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays. If the payment method was bank transfer, the amount will be transferred to your bank account within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays. If the payment method was Tamara, the amount will be refunded to the customer’s Tamara account within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays. If you wish to return the order or part of it: Contact us and specify your desire for return or exchange and complete the procedures to issue the required invoice via WhatsApp at 966509499928. If the return meets all conditions, we will send you the return invoice via WhatsApp and provide you with the method of delivering the shipment to the shipping company. After the shipment arrives to us, we will inspect and review the order and ensure the contents are intact, and we will process the return. If the products arrived used or damaged, the shipment will be returned directly to the same previous address, and the return process will be rejected for the customer. Cash on delivery fees and initial shipping are non-refundable. Exchange is available only once, and the replacement product cannot be returned or exchanged. If you wish to exchange the order or part of it: Contact us and specify your desire for return or exchange and complete the procedures to issue the required invoice via WhatsApp at 966509499928. If the exchange meets all conditions, we will send you the exchange invoice via WhatsApp and provide you with the method of delivering the shipment to the shipping company. After the shipment arrives to us, we will inspect and review the order and ensure the contents are intact, and we will process the exchange. If the products arrived used or damaged, the shipment will be returned directly to the same previous address, and the return process will be rejected for the customer. After confirming the safety of the products received, the preparation team will send the new product to you, which will arrive within two to five working days, God willing. If the order contains gift wrapping products and the customer requests wrapping the product again, an additional fee will be charged.